Processing the Complaint
Using the information you provide, IEI will attempt to help you work towards a resolution. This may require IEI to contact the parties that you referenced in your complaint or any other body IEI deems appropriate. By submitting your complaint, you hereby authorize IEI to share any parts of the information contained in your complaint, including your name and contact details, to these parties at IEI's entire discretion. If you wish your complaint to remain confidential, you must clearly specify this in your complaint.
An automatic message will be sent to you confirming receipt of your complaint. An update of the progress in addressing your complaint will be sent within 14 days, following which every effort will be made to keep you updated of any significant developments.
