Cancellation Policy
Surveillance and Reassessment visits will normally be booked three or more months in advance. Other assessments, including witnessed assessments associated with surveillance and reassessment visits are booked at shorter notice.
If a customer agrees the date of a visit and then cancels or postpones it, more than 14 days after the quotation is issued, there will be a cancellation charge of 25% of the fee if the cancellation or postponement is 30 or more days from the agreed date, and 100% of the fee if it is within 30 days.
In all cases, any non-refundable travel or subsistence costs that have been expended will be recovered from the customer at cost price.
An invoice for the cancellation charge will be sent to the customer and we reserve the right to withhold any grant, maintenance or renewal of membership until it is settled.
Non-payment of invoices which require payment in advance of the assessment date within 30 days of the start date of the assessment, or the due date of the invoice (whichever is closer to the start date of the assessment) is considered as a cancellation of the assessment by the customer and the above cancellation policy applies.
Resignation of membership by a customer when there is a planned and booked assessment due is considered as a cancellation of the assessment by the customer and the above cancellation policy.
